FAQ
Frequently Asked Questions
Order and Shipping
Q: How do I pay for my order?
A: For online order, please select the item you like and click BUY NOW and follow the steps to fulfill the payment.
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Q: What kinds of payment do you accept?
A: Online order we accept PayPal, Credit cards: VISA, MasterCard, American Express. Please make sure the shipping address is the same as the address you set in PayPal account.
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Q: When will you ship the hair and How long is the shipping?
A: Usually an order will send out within 24 hours. For items not in stock, we will contact you and let you know. Kindly note below:
P.O. Box is not acceptable.
Make sure the shipping address is the same as the address for your billing or payment form. And pls do not leave PO box address we will not ship to it.
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Hair Care and Usage
Q: How many bundles do I need?
A: Normally 3-4 bundles are enough for a full head. If the length is 20 inches and above, we suggest you can order 4 bundles. Or you can also combine a closure or frontal to make a full head.
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Q: Can the hair be colored or bleached?
A: yes. The hair can be colored. Generally, it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you cannot get to a salon, always use a good quality hair dye and test a small sample first.
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Q: Will the hair be shedding or tangle?
A: Shedding: A few strands initial shedding of new hair is normal. We always suggest customer seal weft before installing and brushing it with a wide-tooth comb. Excessive shedding will cause by weft cutting or dryness. Please always seal the ends if you cut the weft for installation and keep it moisturized.
A: Tangle: Usually, our hair will not tangle because it is cuticle intact human hair. However, dryness, oil & dirt build-up, saltwater, or not combing out daily will lead to tangle and shedding. Please follow hair care instructions and use good shampoo & conditioner to wash hair.
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Q: What type of hair care products should I use?
A: Treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable, so use leave-in conditioners. You can also use products like gel and hair spray to keep the curls in place, but make sure to wash your hair and not leave these products in for a long time.